Can pharmacy technicians receive new prescriptions via phone or voicemail?

Pharmacy technicians are not permitted to receive new prescriptions via phone or voicemail due to regulatory requirements that aim to ensure the accuracy and integrity of the prescription process. Pharmacists are the licensed professionals responsible for directly taking such prescriptions, which allows them to clarify patient information and gather necessary details that are critical for patient safety.

Allowing technicians to take new prescriptions could lead to potential errors and compromise patient safety, as technicians do not have the same level of training or authority as pharmacists when it comes to clinical judgment and interpreting prescription orders. The laws governing pharmacy practice establish these boundaries to maintain a professional standard of care in medication management.

Thus, pharmacists must be the ones to receive new prescriptions to ensure that all relevant information is accurately captured and that any necessary clinical decision-making can occur prior to dispensing.